Delivery Information

UK Delivery

All orders will be dispatched quickly once payment has been confirmed. We usually process stock items within 2 working days depending on demand. However, most times orders are processed within 1 working day and dispatched via a next working day service. We will inform you if there are any problems or discrepancies via the contact details you have provided. Orders placed over the weekend or public holidays may take longer to process.
UK orders are dispatched by Royal Mail or DHL on a next working day service. You should receive your order within 1–3 working days after it has been dispatched from our warehouse.

Please note:

If you are not in to accept delivery of your parcel, Royal Mail/DHL should leave a card. We cannot give instructions for the driver to leave your parcel in a secure place. If you entered a mobile number at the time of order, you will receive real-time notification of your delivery. The delivery charge is calculated automatically on the billing page, once your delivery address is confirmed. UK destinations include England, Scotland, Wales, Northern Ireland and Channel Islands. We cannot be held responsible for any postage delays incurred by our chosen carriers.

Missing your order?

If ordering within the UK, please leave 2 working days after your order has been shipped before getting in touch. In the unlikely event that you haven’t received your order within 3 working days, then please contact us. Please include your order number in any correspondence.

Europe Delivery

All orders will be dispatched quickly once payment has been confirmed. We usually process stock items within 2 working days depending on demand. However, most times orders are processed within 1 working day. We will inform you if there are any problems or discrepancies via the contact details you have provided. Orders placed over the weekend or public holidays may take longer to process. European orders are dispatched by DHL, either standard or express shipping (at an additional cost). Deliveries are made within 2–7 business days (1-2 for Express) after your order has been dispatched.

If you have placed a large order with us, your order might be sent to you in 2 or more parcels as we are limited to the carton size by DHL. Postage and packing is calculated automatically on the billing page, once your delivery address is confirmed. Please be aware that delays can occur in customs and these delays are outside of our control. Any additional charges for customs clearance must be borne by the recipient.

Missing your order?

In the unlikely event that you haven’t received your order within 7 working days after your order was shipped, then please contact us. Please include your order number in any correspondence.

Worldwide Delivery

All orders will be dispatched quickly once payment has been confirmed. We usually process stock items within 2 working days depending on demand. We will inform you if there are any problems or discrepancies via the contact details you have provided. Orders placed over the weekend or public holidays may take longer to process. Worldwide orders are dispatched by DHL, either standard or express shipping (at an additional cost). Deliveries are made within 4-14 business days (1-3 for Express) after your order has been dispatched.

If you have placed a large order with us, your order might be sent to you in 2 or more parcels as we are limited to the carton size by DHL. Postage and packing is calculated automatically on the billing page, once your delivery address is confirmed. Please be aware that delays can occur in customs and these delays are outside of our control. Any additional charges for customs clearance must be borne by the recipient.

Missing your order?

In the unlikely event that you haven’t received your order within 14 working days after your order was shipped, then please contact us. Please include your order number in any correspondence.

If you have any questions about the goods you wish to order or you cannot see the colour or size you require, please contact us. We endeavour to reply within 24 hours, Monday to Friday. Please call for faster feedback.